Terms and Conditions

We aim to deliver the best quality range in our products. We take every possible care to describe each item accurately and show it as clearly as we can. If you are not satisfied with a product, we'll do everything we can to deal with the matter to your complete satisfaction.

Brookfield Poultry Equipment reserves the right to update or amend these terms and conditions at any time without providing notice to you. Prices are subject to change without prior notice.

Delivery Disclaimer

We believe that we have employed excellent delivery partners who will endeavour to provide you with the best attention to care and speediness of service. But there may be times when despite our best efforts, orders may be delayed in the delivery process. 

Please note, we cannot deliver to Post Office boxes because it cannot be signed for. 

Payment

All goods must be paid for in full before shipment unless COD has been arranged beforehand. Payments can be made by PayPal, Visa, Mastercard, direct bank deposit, cheques or postal money orders.

Our Prices

Prices are all quoted in Australian Dollars and include GST. A break down of these costs are provided for your records on your invoice.

Despatch

We make every effort to despatch your order as soon as payment is received.

Generally we state seven (7) working days for you to receive your order. If a problem should arise, such as stock availability, we will contact you regarding any expected delays greater than 7 working days.

Shipping and Handling

Items are posted via Australia Post, TNT or by courier. Packing and handling is included on your tax invoice along with included GST.

Please note, we cannot deliver to Post Office boxes because it cannot be signed for. 

It is the responsibility of the customer to inform Brookfield Poultry Equipment if an order does not arrive. Once you inform us, we will lodge enquiries with the courier to ensure delivery occurs as soon as possible. We will not be held liable for any loss or damage resulting from late delivery.

If your order has been damaged prior to receipt, we will replace items according to our discretion, with another selection or refund the credit card used for the purchase. Please keep the damaged goods until you have discussed with us what we are going to do. It may be that we need to see the goods or that we need to show the damage to our courier company in order to obtain compensation.

Brookfield Poultry Equipment is not responsible for items damaged or lost in transit. If you are returning your gift because it is damaged, Brookfield Poultry Equipment will reimburse you with the cost of the postage. Any further reimbursement is at our discretion.

Without limiting the operation of any other terms and conditions herein, it is agreed that late delivery does not constitute a failure of our agreement, and does not entitle cancellation of an order.